Before You Start
- What is the problem you are solving?
- Who has the problem?
- What is the solution to this problem?
I wrote a frustrated note today to our neighbor. It said something like "Please take responsibility for your dog. It was in our yard today. It tore the pond liner. When I try to take it back home it BITES me. Please send me your contact information. If you don't come get your dog within 1/2 hour next time it crosses the fence I'm calling animal control."
Countless times in life I've found myself apologizing for something. Fairly regularly I find myself apologizing for not doing something or another. You know that feeling that you have when you let someone else down? I know I sure hate that feeling. I've found so many times that we end up not caring until it's too late. Regret comes and you wish you would have done something earlier.
I have this planned event on my calendar on Sunday nights. It's called "week prep" and I try to do it every week. I make sure I'm not behind on emails, see what the week's going to look like. The problem with this "week prep" is that I get latched onto something in order to get an early start to my week and stay up way too late. You know when you try to get ready for an event the next day and you stay up late getting ready for it? Every week it tends to happen. Why oh why.
You've gotten these emails. You read it, stare at the screen and think, "What do you want from me?" You pick up the phone or walk over to the person's desk and say, "What are you asking?" You read the email and can't figure out just what they are wanting you to do. You may have someone else read it and you both say, "Huh? I don't know how to respond...."
This week there's been a common theme that has come up that has intrigued me. It's the difference between communicating "done" and "draft". When work is sent to me on a project that I'm responsible for, I have completely different feedback if I think you're "done" vs it's a "draft" you're showing me.